Your policies and procedures.
Clear answers on every shift.
Give your team instant guidance from your own care home policies, through WhatsApp or OVcare. Every answer links back to the source document.
Included with OVcare. Available separately from £20 a month.
From policy folder to practical guidance.
Help staff find the right procedure when they need it, and give managers a clearer view of where support is needed.
- 01
Start with your documents
Upload your policies, procedures, Statement of Purpose and children's guide. OVinsights works from the documents your setting uses.
- 02
Your team asks a question
Staff ask by text or voice through WhatsApp or OVcare. They get an answer linked to the source policy, with support in 23 languages.
- 03
Managers review and follow up
Review the questions asked, spot recurring themes and use them in supervision, team meetings and your Regulation 45 review.
A care worker's question, answered from their own policies.
Support on shift.
Visibility for managers.
For care workers, agency and waking nights
Find your procedures through a familiar app, including on a first shift. Use voice when typing is awkward and follow the link to check the full policy.
- No new app for staff to learn
- Guidance from your setting's documents
- Available on every shift
For managers and responsible individuals
See what staff are asking across shifts and homes. Turn recurring questions into focused training, stronger induction and more useful supervision.
- A traceable record of questions and guidance
- Evidence to support your review of care
- Fewer routine calls to find a policy
The questions your team actually asks.
Explore how OVinsights finds the relevant guidance in your own documents. Every answer links to its source.
OVinsights does not make safeguarding decisions or replace professional judgement and your on call manager. Staff must check the policy and follow the required escalation route.
Missing from care"He has not come back and it is past his agreed time. When do I call the police?"
Returns your home's missing and absent thresholds, the agreed timescales in your protocol with the local authority and police, who to notify in what order, and where to record it. Links straight to your missing from care procedure.
Restraint and records"I had to hold her to stop her hurting herself. What do I write up and by when?"
Finds your behaviour management procedure and the recording and review requirements in Regulation 35, including what to record, the statutory timescales and the discussion with the young person after restraint. Staff must check the source policy and follow the applicable requirements.
Notifications"Does this incident need reporting to Ofsted?"
Walks through the serious events your Regulation 40 notification procedure covers, the timescale for submitting, who in your organisation is responsible, and what to do if the responsible individual is unavailable.
Safeguarding"She has told me something about another member of staff. What do I do now?"
Directs the worker straight to your allegations against staff procedure and your escalation route, including the LADO referral timescale. It does not attempt to assess the disclosure. It tells the worker who to speak to immediately.
Medication"I signed the MAR chart but I think I gave the wrong dose."
Returns your medication error procedure: the immediate clinical steps, who to contact first, how to correct the MAR chart properly, and whether it meets your threshold for a notification.
Education"He is refusing to go to school again. Am I allowed to just let him stay?"
Gives what your education policy and his care plan require, the pattern you should be recording, and who needs to know. Useful evidence when the Quality Standard on education is examined at inspection.
Your policies.
Your regulatory context.
For children's homes, supported accommodation, supported living, residential family centres and residential care across England.
OVinsights makes your existing procedures easier to find and use. Your organisation remains responsible for keeping those documents accurate and up to date.
Children's Homes (England) Regulations 2015
Behaviour management policies and records under Regulation 35, children's case records under Regulation 36, and serious-event notifications under Regulation 40. See the Department for Education's statutory guide.
The nine Quality Standards
Protection of children, health and wellbeing, education, positive relationships and leadership. Staff who can answer for your policy evidence the standard.
Regulation 44 and 45
Independent visitors and your six monthly review of quality of care both benefit from a documented picture of what staff ask and what you did about it.
Supported Accommodation (England) Regulations 2023
Newly Ofsted registered providers carry the same challenge of getting written procedure into practice across dispersed settings and lone working staff.
Working Together to Safeguard Children
Your local safeguarding partnership arrangements and LADO thresholds sit inside your own policy. OVinsights surfaces yours, not a national average.
Residential family centres
Assessment settings carry the added complexity of parents and children on site. Your procedures already reflect that. Staff need them at the moment it matters.
What managers tell us.
OVinsights has significantly reduced the number of calls we get from staff needing guidance. With instant answers directly from WhatsApp, our team feels more confident and supported, allowing them to focus on providing the best care.
OVinsights has been a real help for us. The ability to get guidance through WhatsApp at any time and from any location has made a big difference. Our team appreciates being able to access information quickly, whether they're on the floor or out and about.
Questions before you get started?
How OVinsights fits your team, your policies and your existing systems.
Is it safe to let AI answer safeguarding questions?
OVinsights does not make safeguarding decisions and it does not replace your escalation route. It reads your own safeguarding policy and tells the member of staff what your policy says to do, including who to contact and in what order. Where your procedure requires escalation to the on call manager, the designated safeguarding lead or the local authority, that is what the answer says. Every response links to the source policy so staff and managers can check it.
What does OVinsights do with our policies and procedures?
OVinsights analyses your own policies and procedures and uses them to answer staff questions in seconds. Every answer is linked back to the specific document it came from, so guidance is traceable and consistent with how your setting actually works rather than generic advice pulled from the internet.
Does OVinsights work for Ofsted registered children's homes and supported accommodation?
Yes. OVinsights is built for regulated settings in England, including children's homes registered under the Children's Homes (England) Regulations 2015, supported accommodation registered under the Supported Accommodation (England) Regulations 2023, residential family centres and residential care. It works from whatever policies your setting holds, so the guidance reflects your Statement of Purpose and your procedures.
We don't have up to date policies and procedures. Can you help?
Yes. OVcare can supply care sector policies and procedures suited to your setting, and OVinsights then turns them into instant guidance for your team. Many providers do both at once, refreshing the documents and adding a tool that makes sure staff actually use them.
How does this help at an Ofsted inspection?
Inspectors triangulate. They read the policy, speak to your staff and check your records. OVinsights improves the middle part, because staff can give a consistent answer that matches the document. It also produces a record of what your team has asked, which is useful evidence of how you identify and respond to training needs in supervision, team meetings and your Regulation 45 review.
Do staff need to install a new app?
No. OVinsights works through WhatsApp as well as inside OVcare, so staff ask questions by text or voice on a platform they already use. It supports 23 languages, which matters for teams where English is a second language for some members of staff.
Where is our data stored?
OVcare is hosted in the UK with role based access and encryption, is Cyber Essentials Plus certified, meets the Data Security and Protection Toolkit standard and operates in line with UK GDPR and the Data Protection Act 2018. Your policies remain yours and are used to answer your team's questions only.
Do we need OVcare to use OVinsights?
No. OVinsights is available on its own from £20 a month if you do not use OVcare, and it is included as part of the OVcare platform. Book a demo and we will show you how it fits your setting either way.
Bring a policy.
Ask a real question.
We'll load one of your documents in the demo so you can see the answers, check the source and decide how OVinsights fits your team.
No obligation. Available with or without OVcare.